Refund Policy

At iGlow Living Co, we value your satisfaction and strive to ensure you are happy with every purchase. If there is an issue with your order, we are here to help.
 

Eligibility for Returns

We accept return or refund requests within 7 days of receiving your order. Items must be unused, unopened, and in their original packaging to be eligible.
 

Non-Returnable Items

For hygiene and safety reasons, certain items such as opened skincare, beauty products, and consumables (including vitamins and supplements) cannot be returned unless they arrive damaged or defective.
 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.
 

Refund Process

Once your return is approved, refunds will be processed through your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
 

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered. We do not offer exchanges for change of mind.
 

Need Help?

If you have any questions about your order, our support team is ready to assist you through our contact page.